Something else you'd like to ask? Just drop me a line using our contact form
WHEN WILL I RECEIVE MY ORDER?
- If you order after midday Wednesday, Thursday, Friday, Saturday or Sunday your goodies will be posted on Monday and will take 2-4 days to arrive.
- If you order on Monday, Tuesday, or Wednesday before midday your order will be posted on Thursday and take 2-4 days to arrive.
Your orders should take between 2-4 days to arrive after you receive your dispatch email but please consider the impact of COVID-19 on delivery services. If you don't receive your order five days after you receive your dispatch email then please get in touch.
I send all the bakes by Hermes or Royal Mail depending on what seems to be operating most efficiently at the time, and I'll always send you a tracking number so you can watch them winging their way to you.
Options for posting are standard (2-5 days) for £2 or £5 if you'd like express delivery.
Unfortunately I can't send bakes outside of the UK, sorry :(
HOW WILL THEY BE PACKAGED?
I pack items in compostable cellophane and pop them in thick recyclable cardboard boxes. They're then sent out in compostable mailing bags to ensure they arrive happy.
ORDER DAMAGED IN THE POST OR DIDN'T ARRIVE AFTER 5 DAYS?
Because I make all bakes to order unfortunately I can't offer refunds. Please make sure there's someone available to receive the delivery once it's been dispatched and ensure your address is correct when you order and when you get your confirmation as I can't do anything once the order's been posted. If you don't receive your order five days after you receive your dispatch email or it's damaged then please get in touch and we can sort it out together :)